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01. Holiday Hours 02. General Shipping Info 03. Shipping Rates 04. Domestic Shipping 05. International Shipping 06. Customs/Import Duties |
07. Backorders 08. Return Policy 09. State Sales Tax 10. Customer Service 11. Sizing Charts |
Holiday Hours
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All international orders placed after December 3rd cannot be guaranteed to arrive before Christmas. All domestic orders placed after December 7th cannot be guaranteed to arrive before Christmas. Our Store will be closed for the Holidays from December 22nd through January 2nd.
General Info
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Please allow 7 days in addition to your shipping time for your order to be processed. It could be anywhere from 1 to 7 days to process depending on a variety of things:
There are many other possibilities, but you see what we are saying.
Please know we are trying hard to get everything out to you as soon as possible, but please take all the above in to consideration. We promise to do our absolute best and we really do appreciate your support of the online store.
SHIPPING RATES
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Shipping is calculated based on the scale below.
An Internation Shipping Fee is added to orders outside the US:
Canada - $4
All Other Territories - $7
| Purchase Amount | Shipping Cost |
| $.01 - $9.99 | $4.99 |
| $10.00 - $49.99 | $5.99 |
| $50.00 - $99.99 | $8.99 |
| $100.00 - $199.99 | $10.99 |
| $200.00 and over | $16.99 |
All US(Domestic) Orders will be shipped US Postal Service
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All domestic orders will be shipped Priority mail through the United States Postal Service. Packages sent via Priority mail require an average of 2 to 3 days to arrive anywhere in the continental United States. Priority mail delivers to every address in the United States, including PO boxes and military addresses. Priority mail offers a confirmation number to confirm the arrival of a package, however you cannot use the USPS confirmation number to track where your shipment is, only if it has been delivered or not. (NOTE: We are shipping from Hollywood, CA)
International Orders will now be shipped, Global Priority Mail
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(All orders outside the US) Delivery time estimated between 2-6 weeks, but that is not guaranteed. NOTE: INTERNATIONAL ORDERS WILL NOT GET A CONFIRMATION EMAIL OF THEIR ORDER! Global Priority Mail is an expedited service of the United States Postal Service, available to over 50 countries worldwide. Please see country listings below to find out if we ship to your country. (If your country is NOT listed below, contact store@taylorhawkins.com to find out what your shipping costs will be.)
International Destinations we are able to ship to:
Below is an alphabetical list of the destination countries to which Global Priority Mail (GPM) items maybe sent.
Destination Country
< A "less than" sign (<) next to the country name indicates that mailing restrictions currently apply. Consult your local Post Office facility for details.
* An asterisk next to the rate group indicates that GPM is available.
1 Bahamas: The Parcel Post Insurance Indemnity Limit is $2795 to Nassau and Freeport only, and $560 to all other locations.
2 Congo, Democratic Republic of the (Kinshasa) was formerly known as Zaire.
3 Cuba, Egypt, French Guiana, Iran, and Syria: Global Express Guaranteed (GXG) service to these countries is limited to documents only; merchandise items may not be enclosed.
4 France: includes Corsica and Monaco.
5 Great Britain and Northern Ireland: includes England, Scotland, Wales, Northern Ireland, Guernsey, Jersey, Alderney, Sark, and Isle of Man.
6 Indonesia: includes East Timor.
7 Netherlands Antilles: includes Bonaire, Curacao, Saba, Saint Eustatius, and Saint Maarten.
8 New Zealand: includes Cook Islands and Niue.
9 Portugal: includes Azores and Madeira Islands.
10 Somalia: all mail services except for Global Express Guaranteed (GXG) are currently suspended.
11 Spain: includes Canary Islands.
Customs or Import Duties
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ANY CUSTOMS OR IMPORT DUTIES THAT ARE LEVIED ON THE ORDERED PACKAGE, AND/OR CUSTOMS DECLARATIONS AND REGULATIONS REQUIRED ONCE IT REACHES ITS FINAL COUNTRY OF DELIVERY ARE THE SOLE RESPONSIBILITY OF THE RECIPIENT.
We have no control over the application of the charges, nor amount of the charges to be levied. Since customs policies vary widely from country to country, you may want to contact your local customs office for further information.
Back Orders
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We are trying very hard to keep everything stocked and available to send out to you right away. However, we will occasionally be out of stock on some high volume items. Therefore, if we do not have the item you have requested in stock we will e-mail you immediately to let you know it is on back order and get it out to you as soon as possible.
Return Policy
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We are happy to return or exchange any items that have not been washed or worn within 30 days of purchase. Once CD's, Vinyl, Posters or packaged non-wearables are opened, we cannot accept any returns or exchanges. There is a $6.00 return shipping fee required for all exchanges. Please include a $6.00 money order along with your exchange. Initial shipping charges are non-refundable. If we have made an error on your order you will not need to include the $6.00 exchange/return shipping fee. Please send all returns/exchanges to: Coattail Riders Online Store, 7095 Hollywood Blvd. #1190, Hollywood, CA 90028.
State Sales Tax
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State sales tax is charge based on the state the order is being shipped to. We charge California sales tax to all orders being shipped to California addresses.
Customer Service
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You can contact us via: http://www.taylorhawkins.com/store_comments.php or by phone at (323) 856-8238.
Sizing Charts
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We get lots of questions about sizing. Below are two T-Shirt sizing charts from two of our main manufactures, and our Ladies T-Shirt sizing chart.
We are working on getting Specs on our Sweatshirts and will post them soon.
| Sizes | Small | Medium | Large | XLarge | 2XLarge | 3XLarge |
| Width | 18 | 20 | 22 | 24 | 26 | 28 |
| Length | 28 | 29 | 30 | 31 | 32 | 33 |
| Sleeve | 7 ½ | 8 | 8 ½ | 9 | 9 ½ | 10 |
| Sizes | Small | Medium | Large | XLarge | 2XLarge | 3XLarge |
| Width | 19 | 21 | 23 | 25 | 27 | 29 |
| Length | 27 | 28 | 30 | 31 ½ | 33 | 34 ½ |
| Women's / Girl's T-shirt Sizing | ||||
| Point Of Measurement | Small | Medium | Large | X Large |
| Bust/Chest (Flat) | 14 ¼ | 15 | 15 ¾ | 16 ½ |
| Sweep (Flat) | 14 ½ | 15 ¼ | 16 | 16 ¾ |
| Armhole (Curve) | 8 3/8 | 8 ¾ | 9 1/8 | 9 ½ |
| Upper Arm (Flat) | 5 3/8 | 5 ¾ | 6 1/8 | 6 ½ |
| Cuff Opening (Curve) | 5 3/8 | 5 ¾ | 6 1/8 | 6 ½ |
| Sleeve Length (Cap Sleeve) from Cap | 4 | 4 ¼ | 4 ½ | 4 ¾ |
| Across Shoulder (Flat) | 12 | 12 ½ | 13 | 13 ½ |
| Chest Across 5" down from HPS (Flat) | 10 ½ | 11 | 11 ½ | 12 |
| Back Across 5 - Down from HPS (Flat) | 10 ¼ | 10 ¾ | 11 ¼ | 11 ¾ |
| Neck Width (HPS to HPS) | 6 ½ | 6 ¾ | 7 | 7 ¼ |
| Front Neck Drop | 3 ½ | 3 ½ | 3 ½ | 3 ½ |
| Back Neck Drop | 1 | 1 | 1 | 1 |
| Extend Neck (MIN) | 24 ½ | 24 ½ | 24 ½ | 24 ½ |
| Side Slit | 1 ½ | 1 ½ | 1 ½ | 1 ½ |
| Waist Width (15 - 1/2" down from HPS for S & M 16" down from HPS for L & XL) |
12 | 12 ¾ | 13 ¼ | 14 |
| Front Length from HPS change | 21 ½ | 22 | 22 ½ | 23 |
| Back Length from HPS | 21 | 21 ½ | 22 | 22 ½ |
